Temecula Harley-Davidson

Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

25 lbs to 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

Let customers know when back-ordered items or special orders have arrived.

Be able to work with multiple customers at once while providing individual customer satisfaction.

Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.

Be polite and friendly and greet customers promptly

Offer all customers exemplary customer service.

Be precise and timely with service at the cash register.

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

Assist General Merchandise Manager to achieve General Merchandise retail sales goals.

Attend pertinent training and stay current with merchandising trends and inventory control issues

Participate in periodic inventory of all merchandise.

Design interesting, well structured presentations that attract customers.

Keep customer mailing lists up to date.

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

Help with the organize, set-up, and present such special events as fashion shows and other activities.

Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.